Lódź - Poland

As part of the privatization program initiated by the Polish government, Veolia Energy-Dalkia acquired the heating network in Lódź, Poland's second largest city.

To supply customers with heat and electrical energy deliveries that are reliable and environmentally friendly, Veolia Energie-Dalkia implemented a quality, environmental and security management system compliant with international standards.

• Improve global performance, by associating network management and 3 co-generation plants within an optimized operational framework.
• Develop a network within the context of increasing gas competition, and provide reliable energy at stable costs.
• Innovate to implement efficient management of local fuels while respecting the environment.
• Assist public authorities in the revitalization of the city.

• Electric power is produced by cogeneration at 3 power plants that meet the latest European environmental standards.
• Modernizing installations and applying the most advanced technologies has allowed a reduction in emissions of CO2 (down 35%), SO2 (down 48%) and NO2 (down 61%) between 1996 and 2006.
• A campaign for reducing CO2 emissions has also been implemented with the introduction of forestry and agricultural biomasses in the energy mix.

• The 8,000 heat supply points have been modernized and automated so that deliveries can be managed by the client.
• Combined technical management of the network and production optimizes energy consumption, by maximizing co-generation production in real time.

Increase the pace of new connections makes it possible to reduce the use of individual boilers, thereby limiting their environmental impact.
In 2006, more than 71 buildings were connected to the network (representing 30 MW).

Social responsibility, risk management, transparency, information and governance: an ethics code was adopted in 2006.

Health and safety training in the workplace are implemented for all staff members.
In 2006, special attention was paid to training sales staff as well as to providing computer training and team management skills.