Personal Data Protection (PDP)

Dalkia is fully aware that in a connected world, the protection of personal data is essential for providing secured connected services. As a result, it is committed to protecting the personal data of its employees and customers, at every stage of designing its services, from data collection to deletion. In addition, Dalkia has set up systems to detect, manage and respond effectively in order to minimise the negative consequences for data subjects in the event of security incidents.

IT Policy and Charter

Dalkia has put in place Personal Data Protection Policies to inform its current and future customers, service providers and employees about how their data is processed. You are welcome to view our general data protection policy: see details below. This document explains how Dalkia processes the categories of data concerned, the legal basis of processing, the people who have access to your information, how we store and keep data secure, and how you can exercise your rights. The procedures for updating this document are also explained. If you have any questions regarding this Policy, please contact our Data Protection Officer (DPO).

Dedicated governance

Dalkia has appointed a Data Protection Officer, whom you can contact at The main mission of our DPO are to:

  • advise and inform Dalkia, its customers and subcontractors and their employees about their personal data protection obligations,
  • monitor compliance with EU and Member States’ personal data protection law and Dalkia’s and its customers’ rules on personal data protection, including with regard to the allocation of responsibilities, employee awareness and training, and related audits, advise, on request, on the data protection impact assessment and verify its implementation,
  • cooperate with the supervisory authority,
  • act as a point of contact for the supervisory authority on matters relating to the processing of personal data, and conduct consultations, where appropriate, on any other subject.

General Data Protection Policy Details

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