Favor exchanges with our stakeholders
Satisfying our stakeholders, employees, customers and suppliers is a priority. For example, we organise recurrent customer surveys with our customers in order to assess their satisfaction with the quality of the advice provided, available reporting tools, relations with Dalkia personnel or lines of progress. The results are communicated, together with action plans.
Each time, we identify the stakeholders and initiate consultation with them as early as possible. We gather their opinions and inform them in a clear and transparent manner throughout the project. Finally, we set up a system for handling proposals and/or complaints.
Improve the attractiveness of the territories
Because we operate in the heart of the territories, our technical innovations support the development of our clients and partners. They benefit all the inhabitants.
By connecting our customers to local, sustainable and less expensive energy sources, we also promote the local energy transition.
Dalkia's jobs are non relocatable and sustainable. Thus, we recruit profiles with specific expertise, as close as possible to our customers' facilities. We also integrate a large number of subcontractors and partners on site. Finally, we give priority to local resources for our purchases and pursue a policy of local investment.
As a partner of Pôle Emploi and the various players in the field of integration, we are recruiting more and more people who are far from employment and training them in the energy services sector.
Bringing responsible digital practices to life
Because the rise of digital technology raises significant questions about both its carbon footprint and its contribution to inclusion, we are working to ensure that our technology solutions are for the first benefit of territories.
We are committed to a digital transformation that reduces our carbon footprint, as well as that of our clients (billing, platforms, consulting). For example, more than 50% of our website hosting is done with renewable energy. We use only 2 servers and limit the volume of backups. We avoid using servers between 10pm and 8am.
Our online customer web portal bring us closer to each other, while our technicians exchange with the facilities and customer sites via their smartphones.
Increasingly driven by digital technology, our infrastructures are of course monitored at all times.
In an approach that is both innovative and inclusive, we are developing access to our data (open data) while preserving the security of our customers' information.