The multitechnical contract of Club Med, in Samoëns

Club Med resort in Samoëns where Dalkia is in charge of a multi-technical maintenance contract

The challenge

Opened in 2017, this high-mountain Club Med village has 437 rooms and employs about 100 people.

In this high-end and highly technical environment, because it is in the mountains, how can we guarantee the continuity of the facilities? Maintenance must be highly responsive and energy and fluid consumption precisely controlled.

The solution

At the beginning of the contract, a "start-up unit" took charge of the facilities.
Throughout the year, a site manager and his dedicated team are on site, seven days a week, from 7:30 a.m. to 10:30 p.m.
Preventive and corrective maintenance is subject to continuous information transmission according to precise procedures. Finally, performance indicators are monitored very closely.

The benefits

  • An improvement in customer satisfaction since the opening of the village.
  • A continuity of services assured.
  • A support of the customer in the work acceptance with the installers (for the village extension).

The project in figures


site manager


full-time technicians

+ than 3 years

The duration of the partnership between Dalkia and Club Med

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